Information for referrers · WorkCover & CTP
WorkCover and CTP psychology in Western Sydney
I'm Allan Owens, a SIRA approved psychologist in Quakers Hill. I accept referrals for injured workers and people injured in motor accidents, with insurer liaison, treatment requests and progress reporting managed from my end.
SIRA approved · Approval No. 22737
Registered psychologist · AHPRA
Workers compensation & CTP
Quakers Hill, Western Sydney
Evening & Saturday appointments
In person or telehealth
Direct insurer billing for approved treatment
At a glance
What I can offer your patient
The practical details that usually determine whether a referral is easy for the patient, the treating doctor and the insurer.
- Wait time
- Usually 1–2 weeksInitial appointments for WorkCover and CTP referrals, rather than a one-to-two-month wait.
- Appointment times
- Evenings & SaturdaysMonday and Wednesday evenings, plus Saturday 8am–1pm, helping reduce disruption to work and recovery routines.
- Delivery
- In person or telehealthQuakers Hill rooms, or video appointments where clinically appropriate and the patient consents.
- Cost to the patient
- No gap for approved treatmentApproved sessions are billed directly to the insurer at the applicable SIRA rate.
- Paperwork
- Managed from my endTreatment requests, insurer approvals and progress reporting are handled by the practice.
- Reporting back
- You stay in the loopCopies of treatment requests and relevant progress reports are provided to the nominated treating doctor.
Referral pathways
How a referral works
Two schemes, two slightly different paths. In both cases, you can send the referral and I can take care of the next steps with the patient and insurer.
Workers compensation
NSW workers compensation scheme · icare and self-insurers
- You refer. A referral from the nominated treating doctor, alongside the SIRA certificate of capacity. Email, fax or a letter with the patient is fine.
- We start. Under current SIRA practice requirements, an initial course of consultations can generally begin without waiting for insurer approval — up to eight where treatment starts within three months of injury and the worker has not previously had psychology for it, and fewer in some other circumstances.
- I lodge the request. After the initial assessment I submit the relevant Allied Health Treatment Request to the insurer, covering the injury's impact, work capacity, risk screening, measurable goals and proposed treatment plan.
- You get a copy. Treatment requests and progress reports come back to you so the certificate of capacity and return-to-work plan remain coordinated.
CTP — motor accidents
NSW CTP scheme · statutory benefits
- You refer. A referral naming the accident and psychological presentation, along with the claim number and insurer if the patient has them.
- I confirm the claim. I contact the CTP insurer directly to confirm the claim and treatment funding, reducing the amount of chasing required from the patient.
- Treatment proceeds. Approved sessions are billed to the CTP insurer at the applicable SIRA rate.
- You get a copy. Relevant treatment requests and progress reporting are provided back to the treating doctor.
Not sure whether it's a claim yet? Send the referral anyway, or call me on (02) 8614 8112. Working out which scheme applies, or whether a claim covers psychological treatment, is a normal part of this work and need not delay referral.
Presentations
What I see
Both primary psychological injury and the psychological consequences of a physical injury, with treatment linked to functional recovery and return to work where relevant.
- Secondary psychological injury — depression, anxiety and loss of identity arising during a physical injury that is not resolving as expected.
- Post-traumatic presentations — workplace incidents, serious motor accidents, or witnessing injury or death at work.
- Adjustment disorders — pain, restricted function, financial pressure and uncertainty about recovery or return to work.
- Return-to-work barriers — fear of re-injury, avoidance of the site, or deteriorated relationships with an employer or supervisor.
- Bullying, harassment and workload injury — psychological injury associated with the workplace itself.
- Sleep disturbance and irritability — common presentations that can compound pain, stress, relationships and day-to-day functioning.
Approach
Practical treatment that keeps recovery in view
Engagement matters in compensable-injury work. My approach is plain-language, evidence-based and focused on helping the patient translate therapy into day-to-day functioning.
Before psychology I spent over two decades in high-pressure business environments — leading teams, coaching executives and steering organisations through change. That background helps me understand the workplaces, pressures and return-to-work conversations many Western Sydney patients are navigating.
In practice, that means I am interested not only in symptom reduction, but in what a realistic next step looks like: rebuilding confidence, managing pain and anxiety, preparing for workplace conversations and supporting a sustainable return to function.
- Plain language. Therapy is practical and collaborative, without unnecessary jargon.
- Outside-hours appointments can reduce disruption to work, family and rehabilitation schedules.
- Evidence-based, measured treatment. Standardised outcome measures help track progress and inform treatment planning.
- Return-to-work oriented where relevant, rather than leaving work participation until the end of treatment.
Session limits, fees and practice requirements referred to on this page are set by the State Insurance Regulatory Authority and are updated periodically. See SIRA's current guidance for psychologists. This page is general information for referrers and is not clinical or legal advice.
Need to discuss a referral?
For WorkCover or CTP referrals, call the practice or send the referral by email. If the claim details are incomplete, I can help work through the insurer and funding pathway.
